Services / Department AI Training / Contact Center Operations
AI Training for Contact Center Operations
AI for routing, quality monitoring, and agent assist, governed so it improves service without adding new risk.
$150 per hour. $125 per hour when two or more departments train together.
Most departments need about 6 to 8 hours in total: a 3-hour workshop, about 3 hours preparing your guide and playbook, and a 1-hour follow-up.
What your team learns
- AI call summaries and after-call work
- Agent-assist prompts during live calls
- AI quality scoring and how to calibrate it
- Workforce forecasting and scheduling with AI
Rules and risks we cover
- Call recording consent and transcription rules
- Monitoring employees with AI and the notices it requires
- Federal rules on AI-generated voices in outbound calls
What’s included
- A half-day workshop, on-site or virtual, built around your department’s real tasks
- A department AI use guide: approved uses, data rules, and review steps
- A playbook of prompts and workflows your team can use the next day
- A follow-up session 30 days later to answer questions and adjust the playbook
Related services
- Continuous AI AssuranceQuarterly retesting and monitoring after an assurance test, so your AI stays accurate, fair, and safe as it changes.
- AI Agent Go-Live ReviewA fast pre-launch check of an AI agent’s permissions, guardrails, and escalation, lighter than a full assurance test.
Other revenue and customer-facing departments
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