Services / Department AI Training / Customer Service and Support
AI Training for Customer Service and Support
Prepare your support team to work alongside chatbots and AI assistants, and to step in when customers need a person.
$150 per hour. $125 per hour when two or more departments train together.
Most departments need about 6 to 8 hours in total: a 3-hour workshop, about 3 hours preparing your guide and playbook, and a 1-hour follow-up.
What your team learns
- Using AI to draft replies and find answers in your knowledge base
- Reviewing AI answers before they reach a customer
- Handling escalations from chatbots smoothly
- Writing knowledge articles that AI tools can use accurately
Rules and risks we cover
- State laws requiring disclosure when customers are talking to a chatbot
- Handling payment and account data in AI tools
- Accessibility for customers who use AI channels
What’s included
- A half-day workshop, on-site or virtual, built around your department’s real tasks
- A department AI use guide: approved uses, data rules, and review steps
- A playbook of prompts and workflows your team can use the next day
- A follow-up session 30 days later to answer questions and adjust the playbook
Related services
- AI Agent Go-Live ReviewA fast pre-launch check of an AI agent’s permissions, guardrails, and escalation, lighter than a full assurance test.
- AI Accessibility ReviewA review of whether your AI chatbots and tools work for people with disabilities, against WCAG standards.
Other revenue and customer-facing departments
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