Services / Department AI Training / IT and Help Desk
AI Training for IT and Help Desk
AI for ticket triage, troubleshooting, and knowledge management, and IT’s role in approving and securing AI tools.
$150 per hour. $125 per hour when two or more departments train together.
Most departments need about 6 to 8 hours in total: a 3-hour workshop, about 3 hours preparing your guide and playbook, and a 1-hour follow-up.
What your team learns
- Ticket summaries and routing
- Troubleshooting with AI
- Writing and maintaining knowledge articles
- Managing AI assistant settings and permissions
Rules and risks we cover
- Access controls for AI assistants
- Finding AI tools in use without approval
- Logging and retention for AI tools
What’s included
- A half-day workshop, on-site or virtual, built around your department’s real tasks
- A department AI use guide: approved uses, data rules, and review steps
- A playbook of prompts and workflows your team can use the next day
- A follow-up session 30 days later to answer questions and adjust the playbook
Related services
- Enterprise AI Assistant GovernanceA safe rollout of Microsoft 365 Copilot, ChatGPT Enterprise, or Gemini, from data access and permissions to staff rules.
- Shadow AI Discovery AssessmentFinds the AI tools in use without approval, using purchasing records, sign-in data, and a staff survey.
Other technology and data departments
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