Services / Department AI Training / Caseworkers and Frontline Staff
AI Training for Caseworkers and Frontline Staff
AI for case notes, eligibility research, and client communications, with due process and privacy protections for the people you serve.
$150 per hour. $125 per hour when two or more departments train together.
Most departments need about 6 to 8 hours in total: a 3-hour workshop, about 3 hours preparing your guide and playbook, and a 1-hour follow-up.
What your team learns
- Drafting case notes
- Summarizing case records
- Plain-language letters to clients
- Recognizing when AI shouldn’t be used
Rules and risks we cover
- Due process and human review of benefits decisions
- Confidentiality rules for client records
- Civil rights and language access
What’s included
- A half-day workshop, on-site or virtual, built around your department’s real tasks
- A department AI use guide: approved uses, data rules, and review steps
- A playbook of prompts and workflows your team can use the next day
- A follow-up session 30 days later to answer questions and adjust the playbook
Related services
- State Agency AI Inventory and Impact AssessmentsAI inventories and impact assessments in the format your state requires, such as Maryland’s, for agencies.
- AI Acceptable Use PolicyA clear, written policy that tells your people which AI tools they can use, for what work, and with what data.
Other public sector departments
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